LUGGAGE INFINITY PLUS – DOMESTIC

Travel Cover offers Lost or Delayed Luggage Tracking services (under the Plan Name “Luggage Infinity”) to its members whereby the Company tracks and helps recover the checked-in luggage of the member which has been handed over to the Airline/Common Carrier, which the member has travelled on, and which has been lost or misdirected unintentionally by the Airline/Common Carrier to another location and this has been reported by the Member as Lost or Delayed Luggage to the Company. The Company then agrees to compensate the Member, a Tracking Service Guarantee Liability if such a Luggage Loss or Misdirection by the Airline/Common Carrier results in the Member not receiving their Luggage for a defined period of time from the time of their arrival at their scheduled destination. The defined period with regards to this Membership Service Agreement shall be Ninety Hours (90 hours) from the time of the flight/common carrier’s arrival at their destination and subject to the Luggage not arriving with the scheduled flight/common carrier. The Company’s Liability is limited to two (2) Lost / Delayed pieces of Luggage for each passenger.

The company also offers Airport Assistance Services, under which they provide information relating to Airports in a particular city in India, different airports in a single Indian City (Like Mumbai T1,T2 etc.), airlines which fly through them, terminal details, location of the airport, contact details and other relevant information. Apart from this the company offers Information relating to Covid 19 where in we provide relevant and available information on the Covid 19 protocols across all India States, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective State and Indian Central Government websites on their Visitor Guidelines on Covid 19.

Apart from the range of Assistance Services being offered, Travel Cover’s Domestic Infinity Plus also has an inbuilt Domestic Travel Insurance cover, which is offered by HDFC ERGO General Insurance Company Limited and Claims and Assistance managed directly by the company themselves. The Insurance options have Coverage for Accident Medical Emergencies – both Inpatient & Outpatient from ₹100,000 to ₹200,000 apart from Coverage for Non-Medical Emergencies like Missed Connection, Baggage Delay/Loss, Trip Cancellation/Interruption, Trip Delay among other benefits. The Plans are for Leisure & Business Travelers, Senior Travelers and Frequent Fliers.

A. LUGGAGE TRACKING SERVICES

Travel Cover offers Lost or Delayed Luggage Tracking services its members whereby the Company tracks and helps recover the checked-in luggage of the member which has been handed over to the Airline/Common Carrier, and which has been lost or misdirected unintentionally by the Airline/Common Carrier to another location and this has been reported by the Member as Lost or Delayed Luggage to the Company. The Company then agrees to compensate the Member, a Tracking Service Guarantee Liability if such a Luggage Loss or Misdirection by the Airline/Common Carrier results in the Member not receiving their Luggage for a defined period of time.

PLAN OFFERING

Travel Cover offers the following four variants of Luggage Infinity plan for it’s members to choose from:

BENEFITS SAPPHIRE EMERALD DIAMOND
Lost & Delayed Luggage Tracking Service Guarantee Liability (per piece of Luggage) INR ₹ 5,000 INR ₹ 7,500 INR ₹ 10,000
Number of pieces of Luggage Covered per passenger / policy 2 (TWO) 2 (TWO) 2 (TWO)
Luggage Tracking Assurance Period 90 hours from Time of Arrival at Destination 90 hours from Time of Arrival at Destination 90 hours from Time of Arrival at Destination

SERVICE OFFERED

  • Travel Cover tracks and helps recover the checked-in luggage of the member for 90 hours which has been handed over to the Airline/Common Carrier, and which has been lost or misdirected unintentionally by the Airline/Common Carrier
  • The coverage plans offer 3 options of Tracking Service Guarantee Liability from ₹5,000 upto ₹10,000 per bag upto 2 bags. Coverage is over and above any other benefit available to the traveller under their Travel insurance policy or offered by the Airline / Common Carrier.
  • The coverage under this product is per traveller, per airline PNR, irrespective of the number of sectors of travel across all airlines and airports within India.
  • This Membership Agreement does not cover any theft or damage of the luggage or its contents at any time, including after the luggage has been traced and returned to the member.
  • Claims for Non Receipt of Baggage to be lodged with the Airline, then reported to Travel Cover within 24 hours of flight arrival. Claims will be settled by Travel Cover within 7 working days directly to the passenger’s bank account
  • Only Scan Copy of documents including Airline PIR to be submitted while filing a claim. Luggage Content list not needed.
  • Claim for Tracking Service Guarantee Liability is settled if luggage not retrieved/recovered within 90 hours. Settlement also done if luggage returned to passenger, but after the waiting period of 90 hours
  • The Member is not eligible for multiple claims of Lost/Delayed Luggage Tracking Service Guarantee Liability for the same piece of luggage, even if the member has purchased multiple agreements.
  • Travel Cover is in Partnership with a Worldwide Assistance Partner, through whose system the tracking is done on a real time basis and the traveller will receive automatic email/sms updates every time there is any change to the status of lost/delayed luggage.
  • The product must be purchased prior to travel within India and is offered only along with Travel Insurance

B. AIRPORT ASSISTANCE

Travel Cover provides information relating to Airports in a particular city in India, different airports, airlines which fly through them, terminal details, location of the airport, contact details and other relevant information.

C. COVID-19 ADDITIONAL INFORMATION

Travel Cover provides relevant and available information on the Covid 19 protocols across all countries, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective country websites on their Visitor Guidelines on Covid 19.

  • Prior information Guidance on government regulations / rules in COVID situation.
  • Documents / certifications required by destination country.

D. DOMESTIC TRAVEL INSURANCE

Travel Cover’s Domestic Infinity Plus also has an inbuilt Domestic Travel Insurance cover, which is offered by HDFC ERGO General Insurance Company Limited and Claims and Assistance managed directly by the company themselves. The Insurance options have Coverage for Accident Medical Emergencies – both Inpatient & Outpatient from ₹100,000 to ₹200,000 apart from Coverage for Non-Medical Emergencies like Missed Connection, Baggage Delay/Loss, Trip Cancellation/Interruption, Trip Delay among other benefits. The Plans are for Leisure & Business Travelers, Senior Travelers and Frequent Fliers.

Sr. No Benefit Name Economy Premium Economy Business
1
Accidental Death Benefit
Permanent Total Disability
Permanent Partial Disability
₹ 5,00,000 ₹ 7,50,000 ₹ 10,00,000
2 Accidental Medical Expenses Reimbursement ₹ 1,00,000 ₹ 1,50,000 ₹ 2,00,000
3 Repatriation of Mortal Remains ₹ 1,00,000 ₹ 1,50,000 ₹ 2,00,000
4 OPD Treatment ₹ 5,000 ₹ 7,500 ₹ 10,000
5 Emergency Medical Evacuation ₹ 1,00,000 ₹ 1,50,000 ₹ 2,00,000
6 Home Insurance Cover ₹ 1,00,000 ₹ 1,50,000 ₹ 2,00,000
7 Missed Connection ₹ 5,000 ₹ 7,500 ₹ 10,000
8 Total Loss of Checked-in Baggage ₹ 10,000 ₹ 15,000 ₹ 20,000
9 Trip Delay ₹ 5,000 ₹ 7,500 ₹ 10,000
10 Delay of Checked-in Baggage ₹ 4,000 ₹ 5,000 ₹ 7,500
11
Trip Cancellation & Interruption
Trip Curtailment
₹ 10,000 ₹ 15,000 ₹ 20,000

Note: * Deductibles applicable as per the policy terms & conditions.

For the Policy Terms and Conditions of the Travel Insurance program, please visit the link TravelCoverDomesticInfinityPlusPolicyWordings.pdf

Disclaimer: Travel Cover is only a facilitator for the information provided to the member based on their request and makes best efforts to ensure all the information provided by it, is upto date and from Government and renowned websites. Travel Cover is not liable in case there are sudden or overnight changes/revisions in the information requested by the member.