LUGGAGE INFINITY PLUS
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Travel Cover offers Lost or Delayed Luggage Tracking services (under the Plan Name “Luggage Infinity”) to its members whereby the Company tracks and helps recover the checked-in luggage of the member which has been handed over to the Airline/Common Carrier, which the member has travelled on, and which has been lost or misdirected unintentionally by the Airline/Common Carrier to another location and this has been reported by the Member as Lost or Delayed Luggage to the Company. The Company then agrees to compensate the Member, a Tracking Service Guarantee Liability if such a Luggage Loss or Misdirection by the Airline/Common Carrier results in the Member not receiving their Luggage for a defined period of time from the time of their arrival at their scheduled destination. The defined period with regards to this Membership Service Agreement shall be Ninety Hours (90 hours) from the time of the flight/common carrier’s arrival at their destination and subject to the Luggage not arriving with the scheduled flight/common carrier. The Company’s Liability is limited to two (2) Lost / Delayed pieces of Luggage for each passenger.
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The company also offers Airport Assistance Services, under which they provide information relating to Airports in a particular city in India, different airports, airlines which fly through them, terminal details, location of the airport, contact details and other relevant information, Travel Assistance which comprises of Pre Departure Services, Political/Environmental Information, Weather Information, Information on Dialing Codes, Currency Exchange Rates, apart from Medical Referral Information, which is information of Medical Service Providers of the destination country Apart from this the company offers Information relating to Covid 19 wherein we provide relevant and available information on the Covid 19 protocols across all countries, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective country websites on their Visitor Guidelines on Covid 19.
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Apart from the range of Assistance Services being offered, Travel Cover’s Luggage Infinity Plus Plan also has an inbuilt Travel Insurance cover, which is offered by HDFC ERGO General Insurance Company Limited and Claims and Assistance by Allianz Worldwide Partners. The Insurance options have Coverage for Medical Emergencies – both Inpatient & Outpatient from $50,000 to $500,000 apart from Coverage for Non-Medical Emergencies like Passport Loss, Baggage Delay/Loss, Trip Cancellation/Interruption, Personal Liability, Missed Connection, among other benefits. The Plans are for Leisure & Business Travelers, Senior Travelers and Frequent Fliers.The details of the plan are below:
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A. WORLDWIDE LUGGAGE TRACKING SERVICES
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Travel Cover offers Lost or Delayed Luggage Tracking services its members whereby the Company tracks and helps recover the checked-in luggage of the member which has been handed over to the Airline/Common Carrier, and which has been lost or misdirected unintentionally by the Airline/Common Carrier to another location and this has been reported by the Member as Lost or Delayed Luggage to the Company. The Company then agrees to compensate the Member, a Tracking Service Guarantee Liability if such a Luggage Loss or Misdirection by the Airline/Common Carrier results in the Member not receiving their Luggage for a defined period of time.
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PLAN OFFERING
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Travel Cover offers the following variant of Luggage Infinity plan for it’s members under this customized plan:
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| BENEFITS |
Pearl |
RUBY |
SAPPHIRE |
EMERALD |
DIAMOND |
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Lost & Delayed Luggage Tracking Service Guarantee Liability (per piece of Luggage Lost & Delayed Luggage Tracking Service Guarantee Liability (per piece of Luggage)
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USD $100 |
USD $350 |
USD $700 |
USD $1050 |
USD $1400 |
| Number of pieces of Luggage Covered per passenger / policy |
2 (Two) |
| Luggage Tracking Assurance Period |
90 hours from Time of Arrival at Destination |
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SERVICE OFFERED
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- Travel Cover tracks and helps recover the checked-in luggage of the member for 90 hours which has been handed over to the Airline/Common Carrier, and which has been lost or misdirected unintentionally by the Airline/Common Carrier
- The coverage plans offer 4 options of Tracking Service Guarantee Liability from $350 up to $1,400 per bag upto 2 bags. Coverage is over and above any other benefit available to the traveller under their Travel insurance policy or offered by the Airline / Common Carrier.
- The coverage under this product is per traveller, per airline PNR, irrespective of the number of sectors of travel across all airlines and airports in the world, outside India
- This Membership Agreement does not cover any theft or damage of the luggage or its contents at any time, including after the luggage has been traced and returned to the member.
- Claims for Non-Receipt of Baggage to be lodged with the Airline, then reported to Travel Cover within 24 hours of flight arrival. Claims will be settled by Travel Cover within 7 working days directly to the passenger’s bank account
- Only Scan Copy of documents including Airline PIR to be submitted while filing a claim. Luggage Content list not needed.
- Claim for Tracking Service Guarantee Liability is settled if luggage not retrieved/recovered within 90 hours. Settlement also done if luggage returned to passenger, but after the waiting period of 90 hours
- The Member is not eligible for multiple claims of Lost/Delayed Luggage Tracking Service Guarantee Liability for the same piece of luggage, even if the member has purchased multiple agreements
- Travel Cover is in Partnership with a Worldwide Assistance Partner; through whose system the tracking is done on a real time basis and the traveller will receive automatic email/sms updates every time there is any change to the status of lost/delayed luggage.
- The product must be purchased prior to travelling out of India and is offered on a standalone basis or along with travel insurance
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B. AIRPORT ASSISTANCE
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Travel Cover provides information relating to Airports in a particular city in India, different airports, airlines which fly through them, terminal details, location of the airport, contact details and other relevant information.
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C. TRAVEL ASSISTANCE
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Under the Travel Assistance range of services, Travel Cover offers:
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- Pre-Departure Services – Travel Cover Provides information on the City/Country that the traveller is visiting, including country information (Sightseeing, Cultural, Language information, Global Travel Guides, City Information, Travel Documentation) and any other relevant information sought by the traveller.
- Political / Environmental Information – Travel Cover provides information on Government or Ministry and private service warnings about travel to certain locations including developing or current Political situations and likely impact of them. Information relating to Environmental hazards, Pollution indices, Natural Disaster Risks and Advisories etc. can also be provided if required.
- Weather Information – Travel Cover provides information regarding the local weather conditions for the next 7 days of the country / city being visited, safety measures to be taken to manage the anticipated weather conditions.
- Worldwide Country Dialing Codes – Travel Cover provides the country/city calling codes, which are number prefixes (usually three digit long) which help you dial a phone number located in another country from the one you are in. If available, Travel Cover can also provide information relating to reasonably and customary calling tariffs between the two countries.
- Currency Exchange Rate Information – Travel Cover provides information on Currency Exchange rates for the country that the traveller is visiting against the Indian Rupee (₹) or any other worldwide country. This information is provided based on published exchange rates provided on reputed websites.
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D. MEDICAL PROVIDE (HOSPITAL) REFERRAL
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Travel Cover provides the Contact details / other relevant information of medical service providers such as hospital, clinics, chemists, diagnostic centres to the traveller while abroad, based on their city of travel/stay.
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E. COVID-19 ADDITIONAL INFORMATION
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Travel Cover provides relevant and available information on the Covid 19 protocols across all countries, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective country websites on their Visitor Guidelines on Covid 19.
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- Prior information Guidance on government regulations / rules in COVID situation.
- Documents / certifications required by destination country.
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F. INTERNATIONAL TRAVEL INSURANCE
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Travel Cover’s Luggage Infinity Plus also has an inbuilt Travel Insurance cover, which is offered by HDFC ERGO General Insurance Company Limited and Claims and Assistance by Allianz Worldwide Partners. The Insurance options have Coverage for Medical Emergencies – both Inpatient & Outpatient from $25,000 to $500,000 apart from Coverage for Non-Medical Emergencies like Passport Loss, Baggage Delay/Loss, Trip Cancellation/Interruption, Personal Liability, Missed Connection, among other benefits. The Plans are for Leisure & Business Travelers, Senior Travelers and Frequent Fliers.
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The benefits under the Plan include:
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| BENEFITS |
BASE * |
PREMIUM ECONOMY * |
ECONOMY * |
BUSINESS * |
FIRST * |
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Accidental Death
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$10,000 |
$10,000 |
$15,000 |
$20,000 |
$25,000 |
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Permanent Disablement Table (B)
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$10,000 |
$10,000 |
$15,000 |
$20,000 |
$25,000 |
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Emergency Dental Treatment
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$200 |
$300 |
$400 |
$500 |
$700 |
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Emergency Medical Expenses
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$25,000 |
$50,000 |
$1,00,000 |
$2,50,000 |
$5,00,000 |
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Hospital Cash – Accident & Sickness Amount Payable per Day
Maximum Number of Days: 10 Days
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$50 |
$50 |
$50 |
$50 |
$50 |
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Loss Of Baggage & Personal Documents
Single Any One Item Limit
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$250
$250
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$300
$300
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$300
$300
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$300
$300
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$300
$300
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Baggage Delay
Maximum per hour US $ 10
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$100 |
$100 |
$150 |
$200 |
$300 |
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Flight Delay
Maximum per hour US $ 10
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$100 |
$100 |
$100 |
$100 |
$100 |
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Hijacking
Amount Payable per 6 Hours: US $ 50
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$200 |
$200 |
$200 |
$200 |
$200 |
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Personal Liability
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$25,000 |
$1,00,000 |
$1,00,000 |
$1,00,000 |
$1,00,000 |
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Trip Cancellation
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$500 |
$750 |
$1,000 |
$1,000 |
$1,000 |
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Trip Interruption
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$500 |
$750 |
$1,000 |
$1,000 |
$1,000 |
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Mobility Extension
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$500 |
$500 |
$500 |
$500 |
$500 |
Emergency Travel Benefits
Emergency Travel Expenses for Family Member
Emergency Medical Transport & Medical Repatriation
Body Repatriation
Emergency Travel Expenses for an Insured Person's Child
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$25,000
Included
Included
Included
Included
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$25,000
Included
Included
Included
Included
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$25,000
Included
Included
Included
Included
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$25,000
Included
Included
Included
Included
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$25,000
Included
Included
Included
Included
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Assistance Provider
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Included |
Included |
Included |
Included |
Included |
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| BENEFITS |
ECONOMY * |
PREMIUM ECONOMY * |
BUSINESS * |
FIRST * |
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Medical Expenses Reimbursement
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$50,000 |
$1,00,000 |
$2,50,000 |
$5,00,000 |
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OPD Treatment
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$10,000 ($300 for Dental) |
$20,000 ($400 for Dental) |
$50,000 ($500 for Dental) |
$1,00,000 ($700 for dental) |
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Pre-Existing Disease (In case of life-threatening medical condition)
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$5,000 |
$10,000 |
$25,000 |
$50,000 |
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Hospital Daily Allowance
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$50 per day |
$50 per day |
$50 per day |
$50 per day |
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Compassionate Visit
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$5,000 |
$5,000 |
$5,000 |
$5,000 |
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Emergency Return of Immediate Relative
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$500 |
$500 |
$500 |
$500 |
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Evacuation (Medical & Catastrophe)
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$10,000 |
$10,000 |
$10,000 |
$10,000 |
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Accidental Death Benefit / Permanent Total Disability / Permanent Partial Disability
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$10,000 |
$15,000 |
$20,000 |
$25,000 |
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Repatriation of Mortal Remains
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$10,000 |
$10,000 |
$10,000 |
$10,000 |
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Kidnap/Hijack Cover
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$200 per day |
$200 per day |
$200 per day |
$200 per day |
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Home Insurance Cover
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INR 200000 |
INR 200000 |
INR 200000 |
INR 200000 |
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Loss of Passport
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$300 |
$300 |
$300 |
$300 |
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Missed Connection
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$500 |
$500 |
$500 |
$500 |
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Personal Accident (Common Carrier)
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$2,500 |
$2,500 |
$2,500 |
$2,500 |
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Personal Legal Liability
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$1,00,000 |
$1,00,000 |
$1,00,000 |
$1,00,000 |
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Delay of checked-in baggage
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$100 |
$150 |
$200 |
$300 |
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Denied Hotel Accommodation
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$500 |
$500 |
$500 |
$500 |
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Trip Cancellation & Interruption
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$750 |
$1,000 |
$1,000 |
$1,000 |
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Trip Delay
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$100 |
$100 |
$100 |
$100 |
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Note: * Deductibles applicable as per the policy terms & conditions.
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Disclaimer: Travel Cover is only a facilitator for the information provided to the member based on their request and makes best efforts to ensure all the information provided by it, is upto date and from Government and renowned websites. Travel Cover is not liable in case there are sudden or overnight changes/revisions in the information requested by the member.
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